Talking to us about unexpected life events

We understand that things can come up in life which affect your ability to manage your loan repayments.

We’re here to help you navigate through any difficult times and have a range of support options for those unexpected events that affect your ability to make your loan and other repayments.

Please call us on 020 3818 7470 or email us at thecrew@moneyboat.co.uk. We’re here to help 8am to 7pm Monday to Friday (excl. Bank Holidays).

Potential benefits support

You might be entitled to benefits which can support your situation. Visit gov.uk/benefits-calculators to calculate what you might be entitled to. It’s a free, independent, and anonymous, giving you an estimate of:

  • The benefits you could get
  • How much your benefit payments could be
  • How your benefits will be affected if you start work or increase your hours
  • How your benefits will be affected if your circumstances change – for example, if you have a child or move in with your partner

(Last reviewed on 10 August 2026)

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Your comments will be used to improve this article. If you need to speak with us about your loan, please call us on 0203 818 7470 or email us at thecrew@moneyboat.co.uk. We're here to help Mon–Fri, 8am–7pm (excl. Bank Holidays).

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