I’m unable to log in. Why isn't it recognising my phone or email?

The most common reason for this is that you haven't yet registered for an online portal account. Even if you’ve got an open loan with us, you won't be able to log in until you've created your account. You can register here in just a few minutes.

If you've already registered, please check that you're entering the same email address or phone number you used when applying for your loan. The system will only recognise the details we hold on file for you.

Once you're logged in, you'll be able to view your loan summary, make payments, and manage your account online.

If you’re still having trouble, please call us on 020 3818 7470 or email us at thecrew@moneyboat.co.uk. We’re here to help 8am to 7pm Monday to Friday (excl. Bank Holidays).

(Last reviewed on 10 August 2026)

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Your comments will be used to improve this article. If you need to speak with us about your loan, please call us on 0203 818 7470 or email us at thecrew@moneyboat.co.uk. We're here to help Mon–Fri, 8am–7pm (excl. Bank Holidays).

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We’re here to help by phone and email, Mon–Fri, 8am–7pm (excl. Bank Holidays).