I’m having issues registering my account

If you've encountered the following error message while trying to register your Moneyboat account:

"We're having issues registering an account with that email address. Please try using your mobile phone number instead. Already registered?"

This usually means we don't have an existing application on file for you.

New customers: If you haven't applied with us before, please complete our application form first. Once your application has been approved, you'll be able to set up your Moneyboat account.

Existing customers: If you already have a loan with us but are still unable to register, please call us on 020 3818 7470 or email us at thecrew@moneyboat.co.uk. We’re here to help 8am to 7pm Monday to Friday (excl. Bank Holidays).

(Last reviewed on 10 August 2026)

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Your comments will be used to improve this article. If you need to speak with us about your loan, please call us on 0203 818 7470 or email us at thecrew@moneyboat.co.uk. We're here to help Mon–Fri, 8am–7pm (excl. Bank Holidays).

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We’re here to help by phone and email, Mon–Fri, 8am–7pm (excl. Bank Holidays).