I can’t afford to repay, what can I do?

If you’re struggling to afford your loan repayments, it’s important to act quickly to avoid additional financial stress. Missing payments can lead to extra charges, negatively impact your credit score, and make it harder to borrow in the future.

At Moneyboat, we encourage customers to contact us as soon as possible if they’re having difficulties:

  • Call us on: 020 3818 7470
  • Email us at: thecrew@moneyboat.co.uk
  • We’re here to help Monday to Friday, 8am to 7pm (excl. Bank Holidays)

The sooner you speak to us, the sooner we we may be able to offer support such as:

  • Flexible repayment options: In some cases, we may be able to adjust your repayment plan to make it more manageable
  • Further financial support: We can direct you to independent debt advice organisations for free expert support
  • Preventing further financial strain: Communicating early can help you avoid extra fees or further financial challenges

If you’re experiencing financial difficulties, contact us as soon as possible. We’re here to help and will do our best to find a solution that works for you.

(Last reviewed on 24 July 2026)

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Your comments will be used to improve this article. If you need to speak with us about your loan, please call us on 0203 818 7470 or email us at thecrew@moneyboat.co.uk. We're here to help Mon–Fri, 8am–7pm (excl. Bank Holidays).

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